1. Introduction

Unload Easy Inc. and Demex Team Inc. ("we," "our," or "us") are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information in connection with our business operations, including SMS communications sent through our field service management platform.

2. Information We Collect

We may collect the following types of information:

• Name and job title

• Business phone number and email address

• Job site address and location information

• Device information for push notifications and SMS delivery

3. How We Use Your Information

We use the information we collect for the following purposes:

• To send SMS notifications related to job assignments, job status updates, and operational alerts

• To coordinate field service operations between administrative staff and crew members

• To improve our internal systems and workflows

• To comply with legal obligations

4. SMS Communications

We may send text messages to phone numbers provided by administrators on behalf of crew members and customers. These messages may include:

• Job assignment notifications

• Job status updates (started, completed, paused)

• Operational alerts and scheduling information

• Links to job site locations via Google Maps

Customer Opt-In: Customers are enrolled via a double opt-in process. Upon job booking, customers receive an initial SMS requesting confirmation. Only customers who reply YES are enrolled to receive further job status updates.

Employee Opt-In: Employee phone numbers are entered by administrators during onboarding as part of the employment process.

Mobile phone numbers and consent information are never shared with third parties for marketing purposes. Message frequency varies.

Message and data rates may apply. You may opt out at any time by replying STOP to any message. For help, reply HELP or contact us at office@unloadeasy.com.

5. Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes. We may share information with:

• Service providers who assist in our operations (e.g., SMS delivery platforms), solely for operational purposes

• Law enforcement or regulatory bodies when required by law

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law.

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure.

8. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at office@unloadeasy.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted at www.unloadeasy.com/privacy-policy with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Unload Easy Inc. / Demex Team Inc.

Email: office@unloadeasy.com

Website: www.unloadeasy.com